Please contact us for additional information.

Email us at dokino.art@gmail.com

Where are you based? 

New York City, United States

What is your Shipping Policy?

We ship out items via USPS within 1-3 business days from when the order is received. US orders are a $4 flat rate. Tracking info will be emailed to you automatically once your item ships. 

Do you ship internationally?

Yes we do, USPS Priority Mail

Do you have free shipping?

Yes, we offer free shipping for orders over $30

What are the pins made of?

Our pins are made with gold, silver or black electroplated metals (either iron, nickel or zinc depending on the complexity of the design). Every pin is hand-filled with enamel. It's an intensive production process, and we only release/restock 50 pieces of each design at a time. 

What is your Return Policy?

We offer 30-day returns or exchanges.

If something arrives defective or breaks, we offer a 1-year free replacement policy if the item is still available. Just email us your order number and a photo of the issue.

What if something is wrong with my order?

Please email us at dokino.art@gmail.com with your order number and also image description of error, so we can solve this for you.